Frequently Asked Questions

📦 How long does shipping take?

We offer FREE shipping on orders over $50. Standard delivery takes 5-10 business days within Australia, New Zealand, Canada, and most of Europe. International orders may take 10-15 business days.

🐕 Will my dog know how to use it?

Most dogs figure it out in seconds — they smell the water and lap from the silicone trough. For shy drinkers, simply press the button and pour a little water out first to show them.

💧 What size is GulpMate?

GulpMate holds 285ml (9.6 oz) — perfect for a 30-60 minute walk for small to medium dogs. For longer adventures we recommend two bottles or a refill stop.

🛡️ Is it really leak-proof?

Absolutely! Our patented silica gel seal and double-lock cap design ensures zero leaks. You can toss it in your bag, shake it upside down — it stays sealed.

🔄 What if my dog doesn't like it?

We offer a 30-day money-back guarantee. If you or your dog aren't 100% happy, we'll issue a full refund. No questions asked!

🧼 How do I clean it?

Top-rack dishwasher safe, every part. The silicone bowl detaches for deep cleaning.

🌍 Do you ship to my country?

Yes! We ship to Australia, New Zealand, Canada, USA, UK, Germany, France, and most of Europe. Free shipping on orders over $50.

💳 What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

📧 How can I contact you?

Email us at gulpmate@gulpmate.com and we'll respond within 24 hours!