Refund policy

RETURN & REFUND POLICY

We offer a 30-day money-back guarantee on all purchases from GulpMate.

RETURNS
- You have 30 days from the date of delivery to request a return.
- Items must be unused, undamaged, and in their original packaging.
- To initiate a return, please contact us at support@gulpmate.com with your order number.

REFUNDS
- Once your return request is approved, refunds will be processed within 3-5 business days.
- The refund will be credited to your original payment method.
- Please allow an additional 5-10 business days for the refund to appear on your statement.
- Original shipping costs are non-refundable.

DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or defective, please contact us within 48 hours of delivery.
- Include a photo of the damage and your order number.
- We will send a FREE replacement or issue a full refund at no extra cost to you.

EXCHANGES
- We do not offer direct exchanges. Please return the original item and place a new order.

LATE OR MISSING REFUNDS
- If you haven't received your refund after 5 business days, please check your bank account again.
- Contact your credit card company, as it may take time for the refund to post.
- If you've done all of this and still haven't received your refund, contact us at support@gulpmate.com.

CONTACT US
Email: support@gulpmate.com
We respond within 24 hours.